Frequently Asked Question

Device Features & Reviews

Where can i find reviews of the device?

You can find the reviews by visiting The SkinGen IPL has been loved by customers ever since its launch. We get returning customers who have seen the device work for themselves want to order for their friends and family too! We do not just “claim” but assure product quality and efficiency.

Can you tell me more about the specification and feature of the device?

The device comes with 999,999 flashes which are currently the highest in contrast to many well-reputed IPL brands. It has two modes: manual and auto. 

There are eight gear energy levels that allow you to adjust the device’s intensity according to your need. The higher level works best for people with thicker and stubborn hair.

The device specifications are as follows:

  • Energy Level: 8 levels
  • Focus size: 33mm x 10mm
  • Wavelength: 580nm-1200nm
  • Lamp Tube Life: 900,000+ times
  • Working Mode: Automatic / Manual
  • Adapter: AC100~240V 50/60Hz
  • Output power: 12V 3A 36W

Is the SkinGen Machine effective in permanent hair removal?

Yes, the device uses IPL technology so that you can get rid of unwanted hair permanently within 4 months of usage. The device is known to work best on Asian/Pakistani skin tones.


How can I claim the product warranty or return my device if it has any issues?

  • To claim your warranty or report any issues, visit or call us at 0300 111 7765. After our team confirms the issue, the request is forwarded to the claim department. 

What should I do if my IPL device is not working?

Each SkinGen IPL device comes with a 7-day money-back and various replacement warranty period options. So, you can check, try, and see the results of the device at ease of your home.

The replacement is applicable on broken, damaged devices or if the laser shots are not working.

Inside the box, you will find a QR Code Warranty Card through which you can check the device’s warranty.

For more info on the terms and conditions of the warranty, visit 

Can I get a long-term warranty?

The Regular SkinGen IPL comes with 30-days replacement and 7 days money guarantee. Or, by paying a small additional cost, you can get an extended warranty of 4 months and 1 year.

The Premium SkinGen IPL comes with a 7-day money-back guarantee and a 4-month replacement warranty. The premium product comes with 24/7 support and priority guidance for 4 months. If your device has any issues, it will be replaced within 2 days with priority pickup from home. 

Our support team provides consultation on product usage 24/7 and maintains reporting on your device’s progress.

How can I claim the product warranty or return my device if it has any issues?

Yes, We are offering different warranties according to price.

  • Visit this link for policy.

Order Queries

What payment methods do you offer?

We are currently accepting payments through Cash on Delivery, Credit/Debit Card, Bank Transfer, Easypaisa and on self pickup at our Lahore experience centre in Pakistan.

For any issue in payments you can call us at +92300 111 7765.

Can I buy the device in-store?

  • Yes you can also buy the device from our Lahore Experience Center in Pakistan. You have to take appointment via whatsapp first. Our customer rep will guide you about the address.

How do I place an order for my SkinGen IPL device?

Please send us your details (i.e., name, city, address, and phone number) via WhatsApp or call. You can also place an order online through our website

What are the delivery charges?

We offer free delivery all across Pakistan. The product is shipped and delivered within 24 to 48 hours of order placement.

Usage and Information

Is the SkinGen IPL device original and trustworthy?

Yes, the product is original and is renowned brand in Pakistan, Uk and Middle East. We take pride in being Pakistan’s first IPL laser hair removal device. Also, we are currently the highest-ranking IPL brand in Pakistan.

How to use this device?

Follow these guidelines to use your new IPL device:

  1. Read the instruction manual thoroughly (the manual is available inside the box)
  2. In case of queries, visit this link or, 
  3. Check out the videos on our YouTube Channel
  4. For any other inquiries, you can call us at 0300 111 7765

Are there any side effects of using an IPL device?

No, the product is completely safe to use and has no side effects. The device is FDA certified and is clinically proven to be safe to use at home. If you still need more verification, email us at [email protected], and we will be glad to assist you with relevant information.

Does this device offer permanent hair removal?

Yes, it does. But it takes patience and consistency before the device starts to show permanent results. You need to use the device twice a week for at least two months for efficient results.

Although the results vary according to the hair thickness of the user, more than 90% of the users get permanent results within two months of use. 

We recommend you to use the device with consistency for four months to get complete results and permanent hair removal.

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