Frequently Asked Questions

IPL stands for Intense Pulsed Light. It’s a safe, non-invasive technology that targets hair at the root using light energy to permanently reduce regrowth. Unlike waxing or shaving, IPL gives long-term smoothness from the comfort of your home.

Yes — SkinGen IPL devices are dermatologically tested and safe for all Pakistani skin tones. They feature advanced skin tone recognition to adjust intensity automatically for safe, effective results.

It is not necessary to shave, but highly recommended to shave the hair before using IPL when it is longer than 5mm.

No. SkinGen devices use Ice Cooling Technology that cools your skin during flashes — meaning you can enjoy a painless experience compared to waxing or threading.

You’ll notice visible hair reduction in 3–4 weeks, with full results after 8–12 sessions. After that, just do quick touch-ups every few months to maintain your smooth skin.

Use it 2–3 times a week in the beginning, and once every few weeks once hair growth reduces. Consistency gives the best long-term results.

You can use SkinGen devices on legs, arms, underarms, face, bikini area, back, and chest. Avoid tattoos or broken skin.

No downtime at all. You can safely use your device at home and continue your day immediately — it’s salon-quality treatment without appointments.

Both target the hair root using light, but IPL uses broad-spectrum light, making it safer and more comfortable for home use. Plus, SkinGen’s sapphire cooling ensures a pain-free experience at a fraction of salon cost.

In-salon laser sessions can cost over PKR 150,000+ annually, while SkinGen devices offer permanent results under PKR 60,000, one-time investment only.

We deliver all over Pakistan within 2–4 working days through trusted courier partners like TCS and Leopards.

All SkinGen devices come with a 1-year replacement warranty and 7-day return policy for manufacturing defects.

Yes, we offer Cash on Delivery across Pakistan for your convenience.

Yes, just make sure your skin is clean and dry before using the device. Avoid retinol or active exfoliants on treatment days.

This is completely normal! IPL works by targeting the hair follicle beneath the skin, not the hair above it. After each session, the treated hairs gradually weaken and start to fall out naturally within 1–2 weeks.

Hair grows in different cycles — active (anagen), resting (telogen), and shedding (catagen). IPL only affects hairs in the active growth phase, which is why you’ll need multiple sessions (usually 8–12) to catch all hairs as they cycle through growth.

With consistent use, you’ll notice slower regrowth, finer texture, and visible reduction — leading to long-term smoothness and permanent hair reduction.

The Pocket device is ideal for maintenance sessions because it's portable and travel-friendly, allowing you to never miss a session, no matter where you are.

To claim your warranty or report any issues, visit www.skingen.pk/warranty or call us at 0300 111 7765. After our team confirms the issue, the request is forwarded to the claim department. 

Each SkinGen IPL device comes with a 7-day money-back and various replacement warranty period options. So, you can check, try, and see the results of the device at ease in your home.

The replacement is applicable on broken, damaged devices or if the laser shots are not working.

Inside the box, you will find a QR Code Warranty Card through which you can check the device’s warranty.

For more info on the terms and conditions of the warranty, visit https://skingen.pk/warranty/

Skingen IPL includes a 7-day money-back guarantee and 30-day replacement. By paying a small extra fee, you can extend the warranty to 4 months or 1 year, giving you more time and coverage for a brand-new device as replacement.

The Premium Skingen IPL offers a 7-day money-back guarantee and a 6-month replacement warranty. For a small additional fee, you can extend the warranty to 1 year. With the premium package, you also receive 24/7 customer support and priority assistance. If any issues arise with your device, it will be replaced within 2 days, with priority home pickup. Our support team is available around the clock to provide guidance on product usage and monitor your device's progress.

The Pocket IPL Device comes with a 7-day money-back guarantee and a 1-month replacement warranty. For a small additional fee, you can extend the warranty to 6 months. Our support team offers 24/7 consultation on product usage and tracks your device’s progress.

Yes, We are offering different warranties according to price.

Visit this link for policy.https://skingen.pk/pages/skingen-device-warranty

We are currently accepting payments through Cash on Delivery, Credit/Debit Card, Bank Transfer, Easypaisa and on self pickup at our Lahore experience center in Pakistan.