Frequently Asked Questions

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes, The device utilizes advanced IPL technology, allowing you to achieve permanent hair reduction within just 4 months of regular use. It is specially designed to deliver optimal results on Asian and Pakistani skin tones.

Both devices use a quartz lamp and deliver equally effective results. However, the Classic device features 8 intensity levels with 900,000 flashes, while the Pocket device offers 5 intensity levels with 999999 flashes.

Ice IPL and Classic IPL are both designed for permanent hair removal but differ in specifications. The Ice IPL is our premium model, featuring 1 million flashes, two replaceable heads for different body parts, and an extra cooling feature. In contrast, the Classic IPL is our best-selling product with over 900,000 flashes and a single fixed head.

The Ice IPL is our premium model, offering 1 million flashes, two replaceable heads for different body parts, and an extra cooling feature. In comparison, the Pocket IPL, our mini model, also provides 1 million flashes but comes with a single fixed head

Yes, both devices provide the same results. However, the Pocket device may take a bit longer than the Classic due to its lower intensity.

The Pocket device is ideal for maintenance sessions because it's portable and travel-friendly, allowing you to never miss a session, no matter where you are.

To claim your warranty or report any issues, visit www.skingen.pk/warranty or call us at 0300 111 7765. After our team confirms the issue, the request is forwarded to the claim department. 

Each SkinGen IPL device comes with a 7-day money-back and various replacement warranty period options. So, you can check, try, and see the results of the device at ease in your home.

The replacement is applicable on broken, damaged devices or if the laser shots are not working.

Inside the box, you will find a QR Code Warranty Card through which you can check the device’s warranty.

For more info on the terms and conditions of the warranty, visit https://skingen.pk/warranty/

Skingen IPL includes a 7-day money-back guarantee and 30-day replacement. By paying a small extra fee, you can extend the warranty to 4 months or 1 year, giving you more time and coverage for a brand-new device as replacement.

The Premium Skingen IPL offers a 7-day money-back guarantee and a 6-month replacement warranty. For a small additional fee, you can extend the warranty to 1 year. With the premium package, you also receive 24/7 customer support and priority assistance. If any issues arise with your device, it will be replaced within 2 days, with priority home pickup. Our support team is available around the clock to provide guidance on product usage and monitor your device's progress.

The Pocket IPL Device comes with a 7-day money-back guarantee and a 1-month replacement warranty. For a small additional fee, you can extend the warranty to 6 months. Our support team offers 24/7 consultation on product usage and tracks your device’s progress.

Yes, We are offering different warranties according to price.

Visit this link for policy.https://skingen.pk/pages/skingen-device-warranty

We are currently accepting payments through Cash on Delivery, Credit/Debit Card, Bank Transfer, Easypaisa and on self pickup at our Lahore experience center in Pakistan.