Frequently Asked Questions

IPL stands forIntense Pulsed Light. It’s a safe, non-invasive technology that targets hair at the root using light energy to permanently reduce regrowth. Unlike waxing or shaving, IPL gives long-term smoothness from the comfort of your home.

Yes — SkinGen IPL devices are dermatologically tested and safe for all Pakistani skin tones. They featureadvanced skin tone recognitionto adjust intensity automatically for safe, effective results.

It is not necessary to shave, but highly recommended to shave the hair before using IPL when it is longer than 5mm.

No. SkinGen devices useIce Cooling Technologythat cools your skin during flashes — meaning you can enjoy a painless experience compared to waxing or threading.

You’ll notice visible hair reduction in3–4 weeks, with full results after8–12 sessions. After that, just do quick touch-ups every few months to maintain your smooth skin.

Use it2–3 times a weekin the beginning, and once every few weeks once hair growth reduces. Consistency gives the best long-term results.

You can use SkinGen devices onlegs, arms, underarms, face, bikini area, back, and chest. Avoid tattoos or broken skin.

No downtime at all. You can safely use your device at home and continue your day immediately — it’s salon-quality treatment without appointments.

Both target the hair root using light, but IPL usesbroad-spectrum light, making it safer and more comfortable for home use. Plus, SkinGen’ssapphire coolingensures a pain-free experience at a fraction of salon cost.

Can I use the device with other skincare or treatments?

Yes, just make sure your skin is clean and dry before using the device. Avoid retinol or active exfoliants on treatment days.

This is completely normal! IPL works by targeting the hair follicle beneath the skin, not the hair above it. After each session, the treated hairs gradually weaken and start to fall out naturally within 1–2 weeks.

Hair grows in different cycles — active (anagen), resting (telogen), and shedding (catagen). IPL only affects hairs in the active growth phase, which is why you’ll need multiple sessions (usually 8–12) to catch all hairs as they cycle through growth.

With consistent use, you’ll notice slower regrowth, finer texture, and visible reduction — leading to long-term smoothness and permanent hair reduction.

TheIce Cooling featureuses asapphire crystal cooling platebuilt into the device head to keep your skin at a cool temperature (around5°C) during each light flash. As the IPL light targets hair follicles beneath the skin, the sapphire surface instantly absorbs heat from the skin’s surface. Itprevents discomfort, redness, or burning. This means you getpowerful, effective hair removalwith asoothing, pain-free experience, even on sensitive areas.

The Sapphire Ice IPL emits light in the 510–1200 nm wavelength range, which allows the flashes to penetrate approximately 2–4 mm beneath the skin’s surface — reaching the hair follicle bulb where regrowth begins.

This depth is just right for permanent hair reduction: it’s deep enough to disable the follicle without affecting surrounding tissue.

TheSkinGen Sapphire Ice IPLoperates at a wavelength range of510–1200 nm, delivering up to16.6J of energy per flashwith a fluence of5.5 J/cm². Itspulse duration of 4–12 msensures safe, precise, and effective energy delivery to the hair follicle — perfect forpermanent hair reduction at home. The device is powered by a24V DC inputand100–240V AC adapter.

Built for long-term use, the Sapphire device offers up to400,000enough for10+ years of full-body treatmentswithout any cartridge replacement. Thepower adapter lasts up to 10 years, and the includedprotective goggles have a 3-year lifespan, ensuring reliable, salon-grade performance over time.

For best performance, use your device in atemperature range of 5°C to 30°Cwithhumidity between 20–90% (non-condensing). When storing, keep it in acool, dry place between –20°C and 55°C, away from direct sunlight and moisture. These conditions maintain thesapphire cooling technologyand ensure consistent flash strength.

Yes — it’s aType BF certified medical-grade devicebuilt with advancedsafety and cooling systems. The sapphire crystal keeps skin cool at around5°Cduring every flash, making treatments virtually painless. Weighing just352g, it’s lightweight, ergonomic, and easy to handle — designed forsafe, comfortable IPL hair removal in Pakistan.

A slightsmell of burning hairduring or after treatment iscompletely normal— it simply means that the hair is not shaved properly. To minimize the smell,shave properly before each sessionso the light energy reaches the root directly instead of burning surface hair.

No — using the device every day is not recommended. Your skin and hair follicles need time to respond to the light treatment. Overuse won’t speed up results and may irritate the skin.

For best results, use your SkinGen IPL device 2 times a week in the beginning, and once every few weeks once hair growth slows. Consistency over time gives faster, long-lasting smoothness — not daily use.

The Pocket device is ideal for maintenance sessions because it's portable and travel-friendly, allowing you to never miss a session, no matter where you are.

To claim your warranty or report any issues, visit www.skingen.pk/warranty or call us at 0300 111 7765. After our team confirms the issue, the request is forwarded to the claim department. 

Each SkinGen IPL device comes with a 7-day money-back and various replacement warranty period options. So, you can check, try, and see the results of the device at ease in your home.

The replacement is applicable on broken, damaged devices or if the laser shots are not working.

Inside the box, you will find a QR Code Warranty Card through which you can check the device’s warranty.

For more info on the terms and conditions of the warranty, visit https://skingen.pk/warranty/

Skingen IPL includes a 7-day money-back guarantee and 30-day replacement. By paying a small extra fee, you can extend the warranty to 4 months or 1 year, giving you more time and coverage for a brand-new device as replacement.

The Premium Skingen IPL offers a 7-day money-back guarantee and a 6-month replacement warranty. For a small additional fee, you can extend the warranty to 1 year. With the premium package, you also receive 24/7 customer support and priority assistance. If any issues arise with your device, it will be replaced within 2 days, with priority home pickup. Our support team is available around the clock to provide guidance on product usage and monitor your device's progress.

The Pocket IPL Device comes with a 7-day money-back guarantee and a 1-month replacement warranty. For a small additional fee, you can extend the warranty to 6 months. Our support team offers 24/7 consultation on product usage and tracks your device’s progress.

Yes, We are offering different warranties according to price.

Visit this link for policy.https://skingen.pk/pages/skingen-device-warranty

We are currently accepting payments through Cash on Delivery, Credit/Debit Card, Bank Transfer, Easypaisa and on self pickup at our Lahore experience center in Pakistan.